Shipping policy

Last updated: 28 July 2026

Racing Helmet Art designs, prints and prepares orders from our workshop in France. This policy explains our production times, delivery estimates, tracking, international shipping and the procedure for delayed, damaged or undelivered parcels.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country.

Order Preparation Time

Most orders are prepared within 3 business days after payment has been confirmed.

Business days are Monday to Friday, excluding French public holidays.

This preparation time is separate from the carrier’s delivery time. An order placed during a weekend or public holiday begins processing on the next business day.

All Racing Helmet Art products are produced or prepared to order. Orders containing personalised graphics, custom artwork or products requiring customer approval may take longer.

If a significantly longer preparation time applies, it will be stated on the product page, communicated before production or confirmed by email.

Custom Design Approval

When a custom order requires a design preview, production begins only after the customer has supplied all necessary information and approved the final design.

Time spent waiting for customer information, files, photographs, measurements or approval is not included in the stated production time.

Please check all names, numbers, colours, dimensions and other personalised details carefully before approving a design.

Shipping Destinations

We ship to many destinations in France, Europe and internationally.

Available shipping services are displayed during checkout according to the delivery country, postal code, parcel size and order value.

If no delivery service is offered at checkout, we may not currently be able to ship the order to that destination. Customers may contact us to determine whether an alternative service is available.

Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

The price may depend on:

  • The delivery destination
  • The selected shipping service
  • The order value
  • The parcel size and weight
  • Whether tracking, insurance or express delivery is included

Any free-shipping offer applies only under the conditions displayed on the website or during checkout.

Estimated Delivery Times

Estimated delivery times are displayed during checkout whenever available.

Delivery estimates begin when the parcel is handed to the carrier, not when the order is placed.

Unless we expressly confirm a guaranteed delivery date in writing, transit times are estimates rather than guaranteed arrival dates.

Delivery may take longer during:

  • Public holidays and peak shopping periods
  • Customs inspections
  • Severe weather or transport disruption
  • Strikes or exceptional carrier delays
  • Delivery to remote areas
  • Periods of unusually high order volume

If we become aware that an order cannot be dispatched within the advertised preparation period, we will contact the customer as soon as reasonably possible.

Tracking Information

Tracking information is provided when the selected shipping service includes tracking.

Once the parcel has been dispatched, the customer will normally receive a shipping confirmation email containing the tracking number or tracking link.

Tracking may not update immediately after dispatch. Some carriers require one or more business days before the first scan appears.

For international shipments, tracking updates may become less frequent while the parcel is travelling between countries or awaiting customs processing.

Delivery Address

The customer is responsible for providing a complete and accurate delivery address during checkout.

Please check carefully:

  • The customer’s full name
  • Street name and building number
  • Apartment, unit or company details
  • Postal code and city
  • Country
  • Telephone number and email address

Contact us immediately if an address needs to be corrected.

We can modify an address only before the order has been dispatched. Once a parcel has entered the carrier’s network, an address change may be impossible or subject to an additional carrier charge.

If an order is returned because the customer supplied an incorrect or incomplete address, we will contact the customer after receiving it. Additional shipping costs may be required before resending the parcel.

Delivery to Collection Points

When delivery to a collection point or parcel shop is selected, the customer is responsible for collecting the parcel within the period specified by the carrier.

The carrier may redirect a parcel to another nearby collection point when the selected location is unavailable, closed or full.

If a parcel is returned because it was not collected, contact us to arrange the next step. Additional shipping costs may apply before the parcel can be sent again.

Customs, Import VAT and Duties

Orders shipped outside the European Union may be subject to import VAT, customs duties, brokerage fees or other local charges.

Where taxes or import charges are collected during checkout, this will be shown before payment.

Where such charges are not collected during checkout, they may be requested separately by the destination country’s customs authority, postal operator or delivery company.

These charges are determined by the destination country and are normally the customer’s responsibility.

Customs processing may delay delivery. Racing Helmet Art cannot control the duration of a customs inspection or the date on which local authorities release a parcel.

If a parcel is refused because of import charges, any refund will be handled after the parcel has been returned to us and in accordance with our Refund Policy and applicable law.

Delayed Parcels

A parcel is not necessarily lost because its estimated delivery date has passed or its tracking has temporarily stopped updating.

Before contacting us, please:

  • Check the tracking link
  • Check the delivery address on the order confirmation
  • Look for a carrier notice or collection-point message
  • Ask other household members, neighbours or reception staff
  • Contact the local delivery office when appropriate

If the parcel remains delayed, contact us with the order number. We will review the tracking and, when appropriate, open an enquiry with the carrier.

Carrier investigations may require additional time and may not provide an immediate conclusion.

Lost or Undelivered Parcels

When Racing Helmet Art arranged the delivery service, we remain responsible for ensuring that the order is delivered in accordance with applicable consumer law.

If a parcel is confirmed lost, we will provide an appropriate solution, which may include:

  • Sending a replacement order
  • Reproducing the affected products
  • Issuing a refund

The appropriate solution may depend on product availability, whether the order was personalised and the result of the carrier’s investigation.

If the customer independently selected and contracted a carrier that was not offered by Racing Helmet Art, responsibility for transport may transfer according to applicable law.

Parcel Marked as Delivered but Not Received

If tracking shows that a parcel was delivered but it cannot be located, contact us promptly.

Before contacting us, please check:

  • All entrances, letterboxes and safe locations
  • Other members of the household
  • Neighbours, reception desks or building managers
  • The carrier’s delivery photograph or delivery details, when available
  • Nearby collection points

We may ask the carrier for delivery evidence and may require a signed declaration from the customer confirming that the parcel was not received.

A tracking status marked “delivered” does not automatically prevent a claim from being reviewed.

Damaged Parcels

Inspect the parcel and products as soon as possible after delivery.

If the parcel or its contents are damaged, contact us promptly and provide:

  • The order number
  • Photographs of the complete parcel
  • Photographs of the shipping label
  • Photographs of the internal packaging
  • Clear photographs of the damaged product

Keep the parcel, packaging and damaged product until we confirm that they are no longer required for the carrier’s investigation.

Do not install, cut, trim or dispose of a damaged product before receiving our reply.

If damage occurred during transport arranged by Racing Helmet Art, we will provide an appropriate solution in accordance with applicable law and our Refund Policy.

Refused and Unclaimed Parcels

If a parcel is refused, left unclaimed or returned to us, we will contact the customer after it has been received and inspected.

A returned parcel is not automatically considered a valid cancellation or return request.

For standard products, any refund or reshipment will be handled under our Refund Policy and applicable consumer law.

Personalised or custom-made products are not normally refundable merely because the parcel was refused or not collected.

Additional shipping costs may be required if the customer asks us to send the order again.

Multiple Parcels

Some orders may be divided into more than one parcel because of their size, production schedule or shipping requirements.

When this occurs, the parcels may arrive separately and may have different tracking numbers.

Order Changes and Cancellations

Contact us as soon as possible if you need to modify or cancel an order.

Changes are not guaranteed after production has started, and delivery information cannot normally be changed after dispatch.

Cancellation and return eligibility are explained in our Refund Policy.

Contact

For shipping questions, delayed parcels or delivery problems, contact:

Racing Helmet Art
Email: racinghelmetart@gmail.com
Contact form: Contact Racing Helmet Art

Please include your order number in every message concerning an existing order.