Refund policy

Last updated: 28 July 2026

We want you to be satisfied with your Racing Helmet Art order. This policy explains how cancellations, returns, exchanges, damaged products and refunds are handled.

Nothing in this policy limits any mandatory consumer rights or legal guarantees that apply in your country.

14-Day Return Period for Standard Products

You may request a return of a standard, non-personalised product within 14 calendar days of receiving your order.

This includes standard catalogue products such as:

• Helmet visor stickers with a standard design
• Standard helmet sticker kits
• Standard products supplied in the helmet shape, base colour or finish selected from the available product options

Although these products are produced after an order is placed, they remain eligible for return when they use a standard catalogue design and have not been personalised for the customer.

To exercise your right to return an eligible product, contact us within 14 days of delivery at racinghelmetart@gmail.com or through our contact form.

Simply refusing delivery or returning a parcel without first notifying us does not clearly communicate a return request. Please contact us before sending any product back so that we can provide the appropriate return instructions.

Return Conditions

Returned standard products must be:

• Unused and unapplied
• Uncut, untrimmed and unmodified
• Free from dirt, fingerprints, adhesive contamination or installation marks
• Returned with all supplied graphics, transfer tape and other included components
• Protected appropriately for return transport

Where reasonably possible, please return the product in its original packaging.

You may inspect a product as necessary to confirm its nature, appearance and compatibility. However, applying a sticker, removing significant sections of backing paper, cutting the graphics or otherwise beginning installation may reduce its value or make the product unsuitable for resale.

A deduction may be made from the refund where the product has lost value because it was handled beyond what was reasonably necessary to inspect it.

Personalised and Custom Products

Returns for change of mind are not accepted for products made according to the customer’s specifications or clearly personalised for the customer.

This includes:

• Custom driver name and flag stickers
• Custom-designed helmet graphics
• Products containing customer-supplied names, numbers, logos, colours, dimensions or other personalised information
• Standard products that have been specifically altered at the customer’s request
• Design or artwork services created specifically for an individual customer

This exclusion does not apply when the product is defective, damaged, incorrectly produced or does not correspond to the approved design or order details.

Order Cancellations

Contact us as soon as possible if you need to cancel or modify an order.

Standard non-personalised products may be cancelled before dispatch. If production has already started, we may still be able to stop the order, but this cannot be guaranteed.

Personalised or custom orders cannot normally be cancelled once design work or production has started. If no work has begun, we will make reasonable efforts to accept the cancellation.

Changing a shipping address is only possible before the order has been dispatched.

Incorrect Product Options

The customer is responsible for selecting the correct helmet brand, visor shape, base colour, finish and other product options before ordering.

If the customer selects an incorrect option, the product is not considered defective. An unused standard product may still be returned under the 14-day return procedure described above.

Personalised products produced correctly according to the options and information submitted by the customer cannot be returned because the customer later changes their mind or discovers that incorrect information was provided.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives.

Contact us promptly if:

• The parcel or product arrived damaged
• You received the wrong product or option
• An item is missing
• The printing, cutting or lamination has a manufacturing defect
• A personalised product does not match the information or approved design supplied to us

Please provide:

• Your order number
• A clear description of the problem
• Photographs of the complete product
• Close-up photographs showing the defect or damage
• Photographs of the parcel and shipping label if transport damage is involved

Do not install, cut, trim or dispose of the product before receiving our reply.

If the product is confirmed to be defective, damaged or incorrect, we will provide an appropriate solution, which may include replacement, reproduction, repair where possible, a partial refund or a full refund.

Racing Helmet Art will cover reasonable return or replacement shipping costs when the problem is our responsibility.

Installation-Related Damage

Our products require careful preparation and installation. Complete installation instructions are available on our website.

We cannot provide a refund or free replacement for damage caused by:

• Incorrect surface preparation
• Using unsuitable cleaning products or solvents
• Installing the product on an incompatible surface
• Selecting the wrong helmet or visor version
• Excessive stretching or overheating
• Incorrect cutting or trimming
• Removing and reapplying the same section repeatedly
• Failure to follow the installation instructions

This does not exclude a claim where an installation problem was caused by a manufacturing defect in the product.

Return Shipping

For returns made because the customer changed their mind, the customer is responsible for the direct cost of returning the product.

We strongly recommend using a tracked shipping service and keeping proof of postage. The customer remains responsible for the returned parcel until it is delivered to us.

Do not send a return using cash on delivery or any service that requires Racing Helmet Art to pay unapproved charges upon receipt.

Approved returns must be sent to:

Racing Helmet Art
Kevin Boyer
1800 Route de Bras
83143 Le Val
France

Please contact us before returning a product. Depending on the circumstances, we may provide different instructions or a return label.

Refunds

We will notify you after the returned product has been received and inspected.

Approved refunds will be issued to the original payment method.

For a complete eligible return, the refund will include the product price and the cost of the least expensive standard delivery method offered for the original order, where required by applicable law.

Any additional cost resulting from the customer selecting an express, premium or more expensive delivery service is not refundable beyond the cost of the standard delivery option.

For a partial return, the original shipping cost is not normally refunded unless required by applicable law.

We may withhold the refund until we have received the returned product or until the customer provides acceptable evidence that it has been sent back, whichever occurs first.

Once approved, refunds are initiated without undue delay. The payment provider or bank may require additional processing time before the amount appears in the customer’s account.

Customs Duties, Import Taxes and Other Charges

Customs duties, import VAT, brokerage fees and other charges paid directly to customs authorities, postal operators or delivery companies are not collected by Racing Helmet Art and cannot normally be refunded by us.

Customers seeking reimbursement of such charges should contact the relevant customs authority or carrier.

Exchanges

We do not operate an automatic direct exchange service.

For an eligible standard product, the simplest method is normally to return the original item and place a new order for the correct product.

If we supplied an incorrect or defective product, contact us before placing a replacement order so that we can arrange the appropriate solution.

Legal Guarantee

Consumers may benefit from mandatory legal guarantees in their country.

For consumers covered by European Union rules, goods that are defective or do not correspond to their description are protected by a minimum two-year legal guarantee from delivery.

Depending on the circumstances, the legal remedy may include bringing the product into conformity, replacing it, reducing the price or refunding the order.

These legal rights apply independently from the voluntary return conditions described in this policy.

Business Customers

The statutory consumer right of withdrawal does not normally apply to purchases made exclusively for professional or business purposes, except where mandatory law provides otherwise.

Returns from business customers require our prior written agreement unless the product is defective, damaged or incorrect.

Contact

For cancellations, returns, defects or refund questions, contact:

Racing Helmet Art
Email: racinghelmetart@gmail.com
Contact form: Contact Racing Helmet Art

Model Withdrawal Notice

You may use the following wording to notify us of a return: